A Measure of Customer Satisfaction

Apollo Travel Management Performance Survey

Your satisfaction on our overall performance is very important to us.  We want to assure you that your concerns are our top priority and ensure that we are performing to your expectations.  This means that we must diligently and consistently seek feedback from our customers.  Our goal is excellence and a relationship with you based on mutual concern and commitment.   Please take a moment to let us know how we are doing.

PLEASE RANK YOUR ANSWERS ACCORDING TO THE FOLLOWING SCALE

1 - STRONGLY AGREE         2 – AGREE          3 - N/A                   4 - DISAGREE            5 - STRONGLY DISAGREE

                                                                                                                                                 1             2              3              4             5              

 

We value and encourage any additional comments concerning your experience with Apollo Travel Management, Inc.  Please use the area provided below each question for additional remarks and examples.  Please use additional pages if needed.

 

  1. Our current travel management program provides us the following:

  1. Simple and efficient call-in reservation process

STRONGLY AGREE AGREE N/A  DISAGREE STRONGLY DISAGREE
  1. Simple and efficient online reservation process

STRONGLY AGREE AGREE N/A  DISAGREE STRONGLY DISAGREE

  1. Competitive pricing for air reservations
STRONGLY AGREE AGREE N/A  DISAGREE STRONGLY DISAGREE
  1. Clear and concise reservation confirmation

STRONGLY AGREE AGREE N/A  DISAGREE STRONGLY DISAGREE

Enter your comments in the space provided below:

  1. Apollo's service meets all of our expectations in the following areas:

  1. Courteous and knowledgeable agents
STRONGLY AGREEAGREE N/A  DISAGREE STRONGLY DISAGREE
  1. Attentive and knowledgeable account management

STRONGLY AGREEAGREE N/A  DISAGREE STRONGLY DISAGREE

  1. Customizable reports and tracking systems
STRONGLY AGREEAGREE N/ADISAGREE  STRONGLY DISAGREE  
  1. Streamlined billing process

STRONGLY AGREEAGREEN/A DISAGREE STRONGLY DISAGREE   

Enter your comments in the space provided below:

 
  1. Apollo’s Customer Service Department fulfills all of our requirements in the following areas:
  1. Reaching an agent in a timely manner
STRONGLY AGREE AGREE  N/A  DISAGREE  STRONGLY DISAGREE
  1. Courteous and knowledgeable assistance

STRONGLY AGREE AGREE  N/A  DISAGREE  STRONGLY DISAGREE

  1. Accuracy in booking travel
STRONGLY AGREE AGREE  N/A DISAGREE   STRONGLY DISAGREE
  1. Quick and responsive problem resolution

STRONGLY AGREE AGREE N/A  DISAGREE  STRONGLY DISAGREE  

Enter your comments in the space provided below:

 

  1. Apollo's Internet booking system satisfy our e-commerce objective in the following ways:
  1. Easy to navigate
 STRONGLY AGREE AGREE  N/A  DISAGREE STRONGLY DISAGREE
  1. Contains comprehensive product information

STRONGLY AGREE AGREE  N/A  DISAGREE STRONGLY DISAGREE

  1. Increases traveler productivity
STRONGLY AGREE AGREE  N/A DISAGREE STRONGLY DISAGREE  
  1. Reliable and responsive

STRONGLY AGREE AGREE N/A  DISAGREESTRONGLY DISAGREE   

Enter your comments in the space provided below:

 

  1.  Our Apollo Account Management team assists us in the following ways:
  1. Understands our business requirements
 STRONGLY AGREEAGREE N/A  DISAGREE STRONGLY DISAGREE
  1. Responsive to our needs

STRONGLY AGREEAGREE N/A   DISAGREE STRONGLY DISAGREE

  1. Informs us of discount programs
STRONGLY AGREEAGREE  N/A  DISAGREE  STRONGLY DISAGREE
  1. Deals with problems quickly and efficiently

STRONGLY AGREEAGREE N/A   DISAGREE   STRONGLY DISAGREE  

Enter your comments in the space provided below:

 

  1. Overall my opinion in doing business with Apollo is the following:

  1. Apollo is meeting our needs.
STRONGLY AGREE AGREE N/A  DISAGREE STRONGLY DISAGREE
  1. Apollo provides a high level of service.

STRONGLY AGREE AGREE N/A  DISAGREE STRONGLY DISAGREE

  1. It is easy doing business with Apollo
STRONGLY AGREE AGREE N/A  DISAGREE STRONGLY DISAGREE  
  1. I would recommend Apollo to others.

STRONGLY AGREE AGREE N/A  DISAGREE  STRONGLY DISAGREE  

Enter your comments in the space provided below:

 

 

 

What about us do you want to comment on?

Other:

Enter your comments in the space provided below:

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Please contact me as soon as possible regarding this matter.

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Copyright © 2001 [Apollo Travel]. All rights reserved.
Revised: 01/28/08.